The quality of lubricants and fuels is the main competitive advantage of Shell. We constantly monitor the quality of our products and analyze in detail all cases of counterfeit detection in the lubricants market.
Where to buy original Shell Helix Ultra engine oils?
Buy Shell helix engine oils only at verified authorized points
How to distinguish original products from fake?
Step 1 A hologram with a 16-digit code must be affixed on the lid of the original Shell helix oil canister (only for canisters with a production date from 10/03/16) Step 2 Verify the authenticity of the canister or barrel at www.ac.shell.com by following these steps:
ENTER 16-VALUE CODE ON WWW.AC.SHELL.COM
A product is genuine only if, after checking the QR code or 16-digit code on ac.shell.com, you get a specific answer. In the event that after scanning a QR code or a 16-digit code, the system sends you to shell.com – the products are not genuine.
WHAT TO DO IF YOU PURCHASED NOT A GENUINE PRODUCT?
If, after scanning a QR code or performing identification on ac.shell.com, you have come to the conclusion that the product you purchased is not original, according to Art. 18 of the Law “On Protection of Consumer Rights”, you have the right to refuse to fulfill the contract of sale and demand the return of the amount paid for the goods. At the same time, in order to get the amount paid for goods of inadequate quality, please make sure that the packaging of the goods is not broken and you have a document confirming the conclusion of the contract of sale (cash / receipt)